问题描述：
请有关酒店管理经验的专家帮忙详细的解释一下.
我是学这方面的,想收取点经验和资料.
谢谢;
问题解答：
human resource
employee relation and retain. "service qulaity""employee turnover"
customer relation "loyalty customer" "customer satisfication"
supplier relation, cost advantage
regulator relation, politics favour
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