电信专家来！掉线问题。请问怎么解决是线路问题还是？

问题描述：

路由器应该没问题的。刚用了1个月呢。也不是电脑问题。我用机顶盒看电视的时候总是断。也提示网络掉线。
今天下午5：15分到晚上7；30分的
Packets: Sent = 7888, Received = 7852, Lost = 36 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 7ms, Maximum = 4297ms, Average = 10ms

ping路由器

Ping statistics for 192.168.1.1:

Packets: Sent = 7776, Received = 7776, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 7ms, Average = 0ms

问题解答：

3个问题
1 电压可能不稳
2 线路破损
3 电信机房
如果每天是在同一时段掉的话 1
不固定是2 3