酒店前台常用英文对话~越专业越好~

问题描述：

问题解答：

R=Receptionist
G=Guest
R: Good morning/afternoon/evening,madam, how may I help you?
G: Hi, I booked a room under the name of Lily Bass, can you please check me in?
R: Sure, please hold on for a second.
I am sorry, madam, there is no Lily Bass. Do you have our hotel's confirmation letter?
G: No, they didn't give me the letter, but only a number.
R: The confirmation number also works, what is the number, please?
G: 232987.
R: Okay. A single room for Lisa Bass, Ms Lisa Bass?
G: Oh, shoot, they didn't hear me right, it is not Lisa, it is Lily.
R: Sorry for our mistake, I have changed the record for you.
G: Never mind. Here're my passport and credit card.
R: Thank you, just a moment.
Sorry for keep you waiting, your room is on the 12th floor, and here is your key.
G: Thanks!
R: You're welcome. Good night!